Great question! Nationwide coverage is only available for urgent and emergency care.

If a federal, state or local government declares an emergency or disaster that affects access to healthcare services in our service area, St. Luke's Health Plan will ensure continued access to covered medical and prescription drug benefits.

During the emergency period:

• You may receive covered services from Medicare-certified out-of-network providers when access to network providers is unavailable.

• You will pay no more than your in-network cost-sharing amount for covered services.
• You may obtain covered prescription drugs from an out-of-network pharmacy if a network pharmacy is not reasonably available.
• Prior authorization and referral requirements may be waived when necessary to ensure access to care.

These accommodations will remain in effect until access to healthcare services is restored or as otherwise required by Medicare. For help, please contact St. Luke's Health Plan Customer Service at 833-840-1214.

When someone accesses the MyChart account of another patient they are doing so as their “proxy,” and this kind of access is called “proxy access.” 

Users obtain MyChart proxy access (a) by demonstrating that they have a legal right to access the patient’s information, or (b) when an adult patient grants them such access. 

View MyChart proxy access instructions